Process to submit a claim in Germany

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

Before submitting a claim


Please note that the following cases are not subject to any claim:

  • Anything you could have checked before
  • Missing additional euqipment, e.g. 2nd key, CD/SD/DVD etc.
  • Missing spare wheel/tire fit
  • Defective vehicle batteries and damages caused by this
  • Defective vehicle batteries, including consquential damages from third-party operations
  • Wear and tear on vehicle parts
  • Damage below the value of 300€

Check carefully our full claim policy included in our Terms & Conditions.

You need more information about the process? Please check our FAQ.

Online claim form

Read Terms & Conditions

These terms & conditions are the contract between you and BCA