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Submit a claim

Follow the steps below and submit your claim through the dedicated forms

Open a Claim

How to submit a claim

Note your comments

If you receive the vehicle via BCA ETS Transport: note the defects on the CMR. If you or your carrier pick up the vehicle: make sure that the defect was recorded on the handover at the time of collection.

Take picture and attach them

Take pictures of both the odometer and any appraisal damage you intend to claim for and attach them while filling in the online claim form.

24 hours to submit a claim

24 hours to submit a complaint Bca needs your complaint no later than 24 hours after you receive the vehicle. BCA's ambition is to respond to your complaint within 24 hours of submitting it.

BCA Claim Conditions

All complaints must be made via a form on BCA's website
The maximum distance that the vehicle must have traveled since purchase is 50 km for a complaint to be made.
For all complaints, a deductible of SEK 4000 or €400 NET applies - which is why costs below this amount are never reimbursed.
BCA does not reimburse costs for repairs carried out on the vehicle by the buyer - unless the repairs have been approved in advance by BCA.
You can find more information about the current terms and conditions at the following link: BCA Sweden T&C

Local Dispositions

We strive to have a unified policy to manage the claims. While our rules are almost aligned in Europe, we still have some local expections. You can find more details below.

The following cannot be claimed upon :

Missing accessories according to item 1.3 of the damage catalogue, e.g. missing spare wheels, cigarette lighter, antenna rods, etc.
All signs of use according to damage catalogue.

BCA Denmark & Norway

If a vehicle is registered, the right to claim is forfeit.
Vehicles with a mechanical grading of C are not eligible for claims.
If it is unknown whether the vehicle has been involved in an accident, the vehicle is not eligible for claim.
Vehicles that are older than 36 months and/or driven more than 80,000 km are not eligible for claims.
If the vehicle has been previously repaired and/or has unknown damage, no claim can be made
The buyer must be aware of all rules and regulations if a vehicle is to be registered in another country.

Vehicle documentation: Depending on the average time required for its transfer of ownership, there are 3 types of documentation:

"Doc lista" (ready for transfer): 10-15 calendar days on average, 30 maximum.
Documentation incidence (reservation of ownership, cancellation of the leasing process, or existence of charges): 120 calendar days maximum.
Rest of the vehicles (nothing specified): 35-45 calendar days on average, 60 maximum.

If the maximum deadline is exceeded, the buyer has the right to cancel the purchase.

Claim on specific wear parts and components subject to maintenance can be accepted (gearbox, clutch, turbo, gaskets)

More information: Further details on the applicable BCA Spain claim conditions can be found in the Terms and Conditions.

The vehicles have not been checked for error codes. Therefore error codes that are not known during the inspection – cannot be claimed for. BCA Sweden T&C's.

It is not possible to submit a valid claim when: