Process to submit a claim in Italy

Follow the instructions below to know how to open, manage and resolve a claim.

How to submit a claim

If after carefully studying our terms and conditions you would like to submit a claim, please follow the steps below and fulfill dedicated form.

1. Note your comments

If you received the vehicle via BCA ETS Transport: note the defects on the CMR.
If your carrier picked-up the vehicle: make sure that the defect was recorded on the handover at the time of collection.

2. Take pictures and attach them

In order to accept your claim, BCA will request a picture of the mileage counter.

3. Know your claim deadlines

Vehicles can be claimed 48 hours since pick-up when using a third-party carrier, or 24 hours if the vehicle was delivered by BCA.

Click here to open a claim

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Wear and tear on vehicle parts
  • Vehicles sold in the   "Damaged Vehicles" and "Non-runners" sales.
  • Mechanical claims on vehicles with over 180.000 km or 10 years.
  • To the total refund it will be applied (excluding labour costs) an excess equal to 350 EUR (excl. VAT) for mechanical defects and 350 EUR (excl. VAT) for body work damage.


Carefully check our full policy regarding claims Terms and Conditions by following the link below:

Terms & Conditions

Dedicated form

Resolution of complaints

Once you are in possession of the above-mentioned documentation, the BCA Italia Damage Direction, within 5 working days, will provide the results of the damage test that will lead to one of the following actions:

  1. Complete approval of the proposed estimate
  2. Partial approval of the proposed estimate indicating the acceptable total price (counter-offer).
  3. Sending of the expert for the quantification of the complained damages and the real condition of the vehicle

ATTENTION: it won't be possible to approve any refund if the repairs were performed before the closing of the complaint.

Read Terms & Conditions

These terms & conditions are the contract between you and BCA

Terms & Conditions
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BCA Italia s.r.l. Ripa di Porta Ticinese, 7 20143 Milano. P.IVA/Codice Fiscale IT02557550346

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