Process to submit a claim in Germany

At BCA we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

How to submit a claim

If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below or contact us +49 (0)2131 3100 0

1. Note your comments on the handover

If you receive the vehicle via BCA ETS Transport: note the defects on the CMR. If you or your carrier pick up the vehicle: make sure that the defect was recorded on the handover at the time of collection.

2. Mileage counter picture

In order to accept your claim, BCA will request a picture of the mileage counter.

3. 24 hours to submit a claim

Your claim needs to be submitted within 24 hours from picking up or getting your car delivered.

4. Fill the online form

Please find the claim form below.

5. Attach documents

Attach the issue voucher or CMR , the mileage counter picture and other relevant pictures or documents that support your claim in our online form.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Anything you could have checked before
  • Missing additional euqipment, e.g. 2nd key, CD/SD/DVD etc.
  • Missing spare wheel/tire fit
  • Defective vehicle batteries and damages caused by this
  • Defective vehicle batteries, including consquential damages from third-party operations
  • Wear and tear on vehicle parts
  • Damage below the value of 300€

Check carefully our full claim policy included in our Terms & Conditions.

You need more information about the process? Please check our FAQ.

Online claim form

Read Terms & Conditions

These terms & conditions are the contract between you and BCA

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