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Process to submit a claim in France

At BCAuto Enchères we want to ensure your satisfaction. Thus why we have a dedicated team to process your claims.

How to submit a claim

If after carefully studying our terms and conditions you would like to submit a claim, please follow the process below.

1. Note your comments on the issue voucher

When you receive the vehicle via BCA ETS, note the defects on the CMR. If you pick up the vehicle, make sure that the defect was recorded on the handover at the time of collection.

2. Mileage counter picture

In order to accept your claim, BCA will request a picture of the mileage counter.

3. 48 hours to submit a claim

Vehicles can be claimed within 48 hours since the pick-up, within 24 hours since delivery by BCA transport.

4. Fill the online form

Please find the claim form below.

5. Attach documents

Attach the issue voucher or CMR, the mileage counter picture and other relevant pictures or documents that support your claim in our online form.

6. Our answer in 24hours

Our team will confirm or deny the acceptance of your claim within 24 hours.

Before submitting a claim

Please note that the following cases are not subject to any claim:

Modified or resold vehicles
Vehicles with over 180.000 km or 10 years
Damaged and non-runners vehicles
Claims on Body or Mecanical parts below 350€ ex. VAT
The odometer reading exceeding 50 km compared to the mileage displayed during the sale.

Check carefully our full claim policy included in our Terms and Conditions in the link below:

Terms & Conditions

Claim form

Please find the form below to submit your claim.

Be aware that once you completed and sent your claim, you have to receive an email. If not, do not hesitate to repeat your claim.

Read Terms & Conditions

These terms & conditions are the contract between you and BCAuto Enchères