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Submit a claim

Follow the steps below and submit your claim through the dedicated forms

Open a Claim

Process to submit a claim

1. Note your comments

If you received the vehicle via BCA ETS Transport: note the defects on the CMR.
If your carrier picked-up the vehicle: make sure that the defect was recorded on the handover at the time of collection.

2. Take pictures and attach them

In order to accept your claim, BCA will request a picture of the mileage counter.

3. Know your claim deadlines

Vehicles can be claimed 48 hours since pick-up when using a third-party carrier, or 24 hours if the vehicle was delivered by BCA.

BCA Claim Conditions

Please note that the following cases cannot be subject to any claims - for more info please refer to our terms and conditions :

Cars sold in auction for less than 1 500 euros, excluding fees and VAT
Cars with age over 10 years or mileage over 180 000 km
Cars sold as damaged, accident cars, non-runners, ELV End-of-life-vehicles or “Sold as it is”
In case that car was registered/sold to the final customer/3^rd party
The cars are not checked on the lift – no claims on hidden parts acceptable
Repair costs for optical and technical damages up to € 400
Repairs done - Car must remain in original condition from the auction, it cannot be repaired or modified
All wear parts subject to maintenance and small components
No claims on following parts/items: Wheels/rims/tyres/spare wheels, Windshield/glass parts, Lights - unless it is proven transport damage

Local Regulations

We strive to have a unified policy to manage the claims. While our rules are almost aligned in Europe, we still have some local expections. You can find more details below.

The following cannot be claimed upon :

Missing accessories according to item 1.3 of the damage catalogue, e.g. missing spare wheels, cigarette lighter, antenna rods, etc.
All signs of use according to damage catalogue.

BCA Denmark & Norway

If a vehicle is registered, the right to claim is forfeit.
Vehicles with a mechanical grading of C are not eligible for claims.
If it is unknown whether the vehicle has been involved in an accident, the vehicle is not eligible for claim.
Vehicles that are older than 36 months and/or driven more than 80,000 km are not eligible for claims.
If the vehicle has been previously repaired and/or has unknown damage, no claim can be made
The buyer must be aware of all rules and regulations if a vehicle is to be registered in another country.

Vehicle documentation: Depending on the average time required for its transfer of ownership, there are 3 types of documentation:

"Doc lista" (ready for transfer): 10-15 calendar days on average, 30 maximum.
Documentation incidence (reservation of ownership, cancellation of the leasing process, or existence of charges): 120 calendar days maximum.
Rest of the vehicles (nothing specified): 35-45 calendar days on average, 60 maximum.

If the maximum deadline is exceeded, the buyer has the right to cancel the purchase.

Claim on specific wear parts and components subject to maintenance can be accepted (gearbox, clutch, turbo, gaskets)

More information: Further details on the applicable BCA Spain claim conditions can be found in the Terms and Conditions.

The vehicles have not been checked for error codes. Therefore error codes that are not known during the inspection – cannot be claimed for. BCA Sweden T&C's.

Exclusion criterias of claims for cars below 1.500€ is not applied locally.
Cars are inspected on the lift and claim can be accepted in regards to hidden parts.