Process to submit a claim in Italy

Follow the instructions below to know how to open, manage and resolve a claim.

How to submit a claim

If after carefully studying our terms and conditions you would like to submit a claim, please contact us via mail at reclami.ita@bca.com

1. Note your comments on the issue voucher

When you receive the vehicle, every piece of damage must be always noted, shown and countersigned on the DDT (national service) or CMR (international) by the charged receiver and driver.

2. Mileage counter picture

In order to accept your claim, BCA will request a picture of the mileage counter.

3. 24/48 hours to submit a claim

Your claim needs to be submitted within 48 hours from picking up or getting your car delivered or 24 hours after the delivery of the car whenever the vehicle is transported by BCA.

4. Attach documents

Attach the following documents: The license plate of the vehicle or, if deregistered, the invoice number. DDT/CMR signed by the parts with indication of the emerged damage. Detailed pictures of the damages. Estimate of the reinstatement on letterhead with detailed intervention, hours of labour, consumer products, parts of replacement to be used, etc.. The mileage counter picture and other relevant pictures or documents that support your claim.

5. Submit your claim

Please, fulfill the form to submit a claim

Submit a claim

6. Our answer in 5 working days

BCA will provide a response to solve any Claim within 5 working days after having received a Claim request with all relevant information.

Before submitting a claim

Please note that the following cases are not subject to any claim:

  • Wear and tear on vehicle parts
  • Claims on parts below the value of 300€
  • Vehicles sold in the   "Damaged Vehicles" and "Non-runners" sales.
  • Mechanical claims on vehicles with over 180.000 km or 10 years.
  • Refunds will be given at 10% decrease, of at least €150,00 and the replacement parts will suffer a depreciation due to vehicle's age.


Carefully check our full policy regarding claims Terms and Conditions by following the link below:

Terms & Conditions

Resolution of complaints

Once you are in possession of the above-mentioned documentation, the BCA Italia Damage Direction, within 5 working days, will provide the results of the damage test that will lead to one of the following actions:

  1. Complete approval of the proposed estimate
  2. Partial approval of the proposed estimate indicating the acceptable total price (counter-offer).
  3. Sending of the expert for the quantification of the complained damages and the real condition of the vehicle

ATTENTION: it won't be possible to approve any refund if the repairs were performed before the closing of the complaint.

Read Terms & Conditions

These terms & conditions are the contract between you and BCA

Terms & Conditions
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